Typically how long does it take for you to answer messages?
Depending on how busy my shop is, it may take up to 5 days for you to get a response.
My items were damaged in transit. What do I do now?
All of the packages are insured. If your items were damaged in transit, contact me first and I will then gather information to file a claim with Shipsurance. Please remember that it does take some time for the company to process the case and in those times, it is out of my hands, but I do give you an update whenever there is a status change.
Do you offer any discounts for large orders?
I am the only creator here at WLP and It does take a great amount of time and attention to make each one of my items. Because of this I am unable to offer discounts on my items. There is the occasional secret special offering I post on my Instagram story, so if you follow my Instagram you can be the first to know about them.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
To change your shipping address add it to the notes at checkout and wait for a confirmation of change. No confirmation means the shipping address was not changed.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE A PAYMENT?
My current lead time ranges from 2-8 weeks depending on the size of the order, as well as how busy my shop is when your order is placed. If you need your items before a specific date, please contact e before moving forward with the order. Any delays will be communicated forward if necessary.
I WANT TO CREATE AN ITEM USING MORE THAN ONE BOOK. IS THIS SOMETHING YOU CAN DO FOR ME?
Yes! Custom fees may apply. Contact me first before placing your order to avoid processing delays.